The Ordering Process
From understanding your requirements and selecting the right stone to certification and delivery, every stage is designed to provide clarity and confidence. Our carefully designed process ensures transparency, authenticity, and exceptional service throughout the journey.
1. Select Your Product
Choose the best suitable gemstone or jewelry piece from our extensive collection.
2. Consultation
Our team will contact you to confirm order details, including payment terms, packaging preferences, and delivery timelines.
3. Order Confirmation
Once your order is confirmed, we will send an invoice detailing the gem’s shape, size, color, quantity, and price for your approval.
4. Payment
We accept various payment methods including T/T, PayPal, and major credit cards (Visa, MasterCard). Full payment is required before shipping, though payment terms for larger orders may be negotiable.
5. Delivery
Your products will be shipped within 15-20 business days after payment. A tracking number will be provided once your order is dispatched.
6. After-Sales Service
We pride ourselves on excellent customer service. If you have any questions or need further assistance, please feel free to contact us.